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Contrary to popular opinion this is not about a mystical combination of charisma and outwardly personality traits. It is in fact about how others perceive us when we communicate.
I heard it called RAQ – Relationship Awareness Quotient. The ability of self-awareness and understanding in how you’re coming across to others can be a very powerful communication tool.
There is a technique that is listed in Seeing Yourself as Others Do: Authentic Executive Presence at Any Stage of Your Career by Carol Keers and Thomas Mungavan. It includes five questions which you should ask yourself;
- What are they rewarded for?
- What are they motivated by?
- What are they afraid of?
- What am I doing to make things worse ?
- What could I do to make things better ?
Being able to answer these questions will help you better position yourself to communicate more effectively.
Now is a good time to get re-acquainted with your business.
At a time when business has changed dramatically over the past 12 months due to the recession, it’s time to stop and realize what you thought you knew about how your colleagues worked is simply no longer valid.
Spending time with line-of-business partners is not a luxury but a requirement. Only looking inward is the last thing IT can afford to do. Focus on everything that must be done just to keep the business going. As business radically morphs to stay ahead in these challenging times it important that everyone understands what is going on – it’s OK to feel the pain that others may be experiencing as it will instill a sense of urgency.
Spending more time with your peers will help engender understanding and empathy in both directions.